Student Services: How Can We Support You?

 

Student Services can also assist you in the following areas:

  • Student loans and allowances
  • Class schedules
  • Independent learning plans
  • Practicum placements
  • Visa assistance and study extensions
  • Insurance, travel and banking assistance
  • Accommodation advice
  • Careers guidance
  • Student handbook

Student Support

Code of Practice for International Students

CODE

New Zealand Career College has agreed to observe and be bound by the Code of Practice for the Pastoral Care of International Students. Copies of the Code are available from the NZQA website at www.nzqa.govt.nz

IMMIGRATION

Full details of immigration requirements, advice on rights to employment in New Zealand while studying, and reporting requirements are available from Immigration New Zealand, and can be viewed on their website at www.immigration.govt.nz

ELIGIBILITY FOR HEALTH SERVICES

Most international students are not entitled to publicly funded health services while in New Zealand. If you receive medical treatment during your visit, you may be liable for the full costs of that treatment. Full details on entitlements to publicly funded health services are available through the Ministry of Health, and can be viewed on their website at www.moh.govt.nz

ACCIDENT INSURANCE

The Accident Compensation Corporation provides accident insurance for all New Zealand citizens, residents, and temporary visitors to New Zealand, but you may still be liable for all other medical and related costs. Further information can be viewed on the ACC website at www.acc.co.nz

MEDICAL AND TRAVEL INSURANCE

International students (including group students) must have appropriate and current medical and travel insurance while in New Zealand

Want a Closer Look?

Ask us and we’ll send you a Summary of the Code of Practice. Or download a full copy of the Code of Practice here. It’s in several different languages.

Student Support Models

At NZCC we believe student well-being is a key factor in encouraging academic success. We work towards students achieving future goals and achievements through building strong support networks for our students. Campus Managers are the first point of contact for a student applying to study at NZCC and Campus Managers keep contact with students throughout their learning journey. This student support flows through our Quality Management System and is reflected in our enrolment procedure and support and guidance processes, which are utilised to identify past or present student issues, future goals and to discuss any future problematic circumstances that may arise. 

NZCC contracts trained and experienced counsellors to respond to the needs of students across its campuses. NZCC also employs Support and Academic Staff with specific experience in student pastoral care and best education practices.

Employment Opportunities

During studies, opportunities sometimes arise for students to gain part-time employment from various industries that NZCC has networks with. 

Students will be notified of any relevant employment opportunities on the campus notice board. For other job opportunities you can use the job search websites below:

Student Representatives

Each class will select a student representative at the start of the semester to represent the views of their class. These representatives will meet when required with the Campus Manager or other nominee to discuss any issues and concerns, as well as team building events and activities during the academic year. Most concerns will be settled with the Campus Manager and feedback from these meetings will be passed on to NZCC Head Office for any action or response where appropriate. Student representatives may be called upon to represent student views for relevant meetings and represent the student body during education reviews at NZCC. 

Student Advocates

Student Advocates perform an important voluntary role within the student body, offering guidance, support and assistance from a position of understanding for their fellow students. Management at each campus will select from within the student representatives one student to be the campus student advocate. If you are elected to be the class student representative and you think you have what it takes to support your fellow students, please enquire with your Campus Manager about becoming a student advocate.

Student Advocates will assist with problem solving a range of issues including:

  • Advise and help fellow students with NZCC processes including appeals, complaints and grievances (informally and formally)
  • Student conduct issues
  • Help to clarify NZCC regulations
  • Representing student views at relevant Academic Board meetings 
  • A Student Advocate may be invited to support a fellow student during a disciplinary meeting at the request of a student who has no external support networks

The Student Advocate:

  • Has time to listen and understand your concerns
  • Helps you to break down issues
  • Assists you with constructive resolution of your issues
  • Is friendly and supportive of the student body

The Student Advocate might be able to help or advise you with any concerns you may have by:

  • Attending meetings as your support person
  • Providing you with information and advice
  • Directing you to those individuals or organisations that might be able to offer help and assistance 

The Student Advocate’s contact information will be available through your Campus Manager. 

Withdrawals & Refunds

Domestic Students

Programme lengths of more than 3 months or more (12 weeks or greater):

  • Withdrawal before a programme start date will receive a full refund;
  • Students withdrawing 1-8 working days from their study start date receive a full refund less 10% or $500, whichever is the lesser of the two;
  • Any student withdrawing after 8 days will not be entitled to a refund, unless exceptional circumstances are proven.

International Students

Cancellation / Withdrawal

All notices of cancellation/withdrawal must be made in writing to the Academic Registrar. 

Programmes one term, three months and longer in length:

Written notice is received during the:

  • Last 20 working days prior to course commencement, the College may retain up to 25 percent of tuition and course related fees paid
  • During the first 10 working days of the course commencement, the College may retain up to 25 percent of tuition and course related fees paid
  • After the 10th working day of the course commencing there will be no refund

Programmes less than one term or three months:

Written notice is received during the:

  • Last 5 working days before prior to course commencement, the College may retain up to 25 percent of tuition and course related fees paid
  • During the first 5 working days of  the course commencement, the College may retain up to 25 percent of tuition and course related fees paid
  • After the 5th working day of the course commencing there will be no refund

Commencement of the course is inclusive of orientation days, at which attendance is required

Refunds

  • If the College withdraws an Offer of Place, or is unable to provide the course, all tuition fees are fully refundable
  • Where a Conditional Offer of Place is made and the academic condition is not met, the tuition fees paid for the course are fully refundable
  • A notice of withdrawal due to exceptional circumstances may be accepted as grounds for a refund of tuition fees. This is subject to the provision of acceptable documentary evidence in support of the application for the refund, and subject to the date the Academic Registrar receives written notice of withdrawal.
  • This includes:
    • Inability to obtain a student visa;
    • Serious illness or disability of the student;
    • Death of a student or close family member (parent, sibling, spouse or child):
    • Political, civil or natural event that prevents arrival of the student.
  • In the event of a withdrawal from a course/s 10 or more working days after course commencement, the College must be reimbursed for any fees, which have been paid or incurred by the College or other representatives. Where the College refunds the tuition fees, the student’s representative/ student’s agent fees will be deducted from the refund. The cost of any additional services that were completed prior to withdrawal will also be retained.
  • Accommodation fee refunds will be made after a student ceases Homestay accommodation following deduction of any fees or expenses owing in respect of accommodation and on release of ACG from any guarantee it has given to Immigration New Zealand
  • Living expenses held when a student leaves ACG will be refundable at that time.

No Refunds

  • Refunds will be made by bank draft / telegraphic transfer in New Zealand Dollars or foreign currency equivalent at the time of the refund
  • The bank draft / telegraphic transfer will be made out to the student and sent to the student’s home country address, unless other arrangements have been approved by the Academic Registrar. This is usually within 10 working days of an application for a refund being received.

Payment of Refunds

  • Refunds will be made by bank draft / telegraphic transfer in New Zealand Dollars or foreign currency equivalent at the time of the refund
  • The bank draft / telegraphic transfer will be made out to the student and sent to the student’s home country address, unless other arrangements have been approved by the Academic Registrar. This is usually within 10 working days of an application for a refund being received.

 

NZCC Careers Support

NZCC Careers is NZCC’s dedicated employment team. Our Vision is to support our students in the achievement of sustainable employment and career pathways. Our job is to connect our students and graduates to the right organisation, the right people and the right career.

Download cv examples here